Today the business world as well as top IT enterprises require no introduction to the concept of outsourcing. From reducing in-house workload and expenditure to providing a clean and streamlined relationship with your customers, Outsourcing Services India companies have become a life line for major enterprises across the globe. But how do you select the right outsourcing partner for your business? Here are some tips:

Choose an Outsourcing Services India Company with a reliable track record in the industry. They should have a clean history of delivering smooth and hassle free outsourcing services to numerous domestic and international clients.

Analyse their previous projects to understand their expertise in handling projects of similar magnitude that your business wants them to handle. Ensure that the Outsourcing Services India Partner you choose have the right personnel to handle the job.

Check with previous clients of the outsourcing firm to ensure that the service rendered to them was perfect and reliable.

Analyse their infrastructure and manpower to ensure that they have enough software and hardware tools to handle your business process outsourcing and that their staff have enough technical knowledge to take on the domain of operation that your business is going to entrust them with.

It is important to choose an Outsourcing Services India company that provides service that focuses on quality rather than a company that provides service at the best price. You may get some savings initially for choosing a cheaper service provider but as time passes, it may cost you more and even result in damage to your brand’s name. Even better if you can tie up with a company that provides you quality with value for money.

Choose an Outsourcing Services India partner who would understand your businesses complex and diverse needs and provide service accordingly. Start by sampling their services in one area, and moving forward once you are sure you have the right people.

With a proven track record in the Outsourcing Services India scenario, Jacobsons i-Solutions is one name you can rely on for your outsourcing needs. Visit http://www.jacobsonsi.com/ to know more about us.

Source:

http://www.erpsoftwareblog.com/2009/07/9-tips-to-choosing-the-right-outsourcing-partner/

One of the most daunting tasks concerning modern day business enterprises is handling of huge amount of data in their offices. This is probably the reason why Data Entry Services India is gaining large attention from business establishments.

Data management within your office is not an easy task as you may need to burn a hole in your pockets to hire in-house data entry staff and provide them with the necessary hardware as well as software tools to accomplish the task. Even with that done, your staff may still suffer from lack of experience and training in handling huge volumes of data.

The best solution for this is to outsource your office’s data entry operations to a Data Entry Services India company. The benefits of such a bold move are many as indicated below:

Efficiently organise business records thanks to a dedicated team of data management staff in the Data Entry Services India Company.

Decreases human resource requirement within your team and thereby reduces recruitment loads on HR managers because the outsourcing partner you choose would have the required personnel to handle your data processing needs.

Reduces costs drastically as you need to employ lesser number of employees in-house and you need not invest in expensive data processing and management equipment as well as software tools.

Outsourcing to Data Entry Services India companies do not have any security risks pertaining to the management of confidential data as everything is guided by strict quality and confidentiality policies that have been agreed upon by the source firm as well as the outsourcing firm.

Are there any more benefits to outsourcing your data entry and processing operations? Yes, in fact there are! That is if you choose the right Data Entry Services India Company. Talk to Jacobsons i-Solutions to know what you can outsorce and how it would benefit you.  We have the expertise, skilled personnel and the technology to ensure that your data entry requirements are met with ease and at the most affordable rates. Visit http://www.jacobsonsi.com/data-services/ to know more.

Source:

http://www.slideshare.net/bobkruse/data-entry-services-benefits-you-can-expect

Facts show that customers want quick solutions, at the snap of a finger, and would like to pick up a phone and speak to a real voice to get it.

This is confirmed in the Avaya Consumer Report – 2011, which shows that a whopping 80% of consumers prefer to interact with companies over telephone. What’s more, the US Contact Center Decision Maker’s Guide says that 59% rate customer satisfaction as the most important metric for a call center.  

How can you ensure your customer goes away satisfied?

When things are going smoothly, life at a call center feels like a walk in the park. But the make or break test is when an irate customer decides to vent some spleen. And it’s perhaps because such situations are not handled too well, that only 26% of customers are satisfied with the call center support they’ve received. The long term success of a call center depends on how smoothly such explosive calls are dealt with.

Here are some tips on how to handle a crisis. Irrespective of whether you are a customer care executive, a call center manager, or even a business that needs tips in dealing with customers when things go wrong, read on:

The first step is to listen carefully to what the customer is saying. It’s important to separate the substance from the emotion, so that the exact reason for the customers’ anger is discovered.

Second, it’s crucial not to take things personally. The caller is not mad at you. Reason enough for you never to speak back in anger. And remember, the emphasis is on ‘never.’

Next, you need to empathize, to acknowledge that you recognize the factors that led to this situation. It’s not enough to say, ‘I understand.’ You must say something like – ‘I understand how XYZ reason can make you feel disappointed.’  More such soothing words will help, but don’t overdo it. Sounding fake can trigger another bout of heated verbal diarrhoea.

Now that the customer realizes that his problem is recognized, temperatures will cool down. This is the perfect time to propose your solution.

The caller is relieved. And the client gains a happy customer he may have otherwise lost.

Remember, a 2011 Right Now Customer Experience report says that 89% of consumers who moved to a competitor, did so only because of a bad customer experience. 

At Jacobsons we work with the clear aim that a customer that calls our call center goes away not just satisfied but delighted. Would like to know how to make that happen at your Inbound Call Center India or Outbound Call Center India? Visit, http://www.jacobsonsi.com/voice/, or get in touch with us.

The benefits of a mobile app version of your web portal are More Reachability:

As more people are using smartphones, chances of your brand’s application being noted are higher than that of your website. According to a research by Nielsen Informate, the number of smartphone users in urban India has exceeded 27 million.

Convenience: People would like to have information on their handheld smartphones rather than having to turn on the computer always to access it. Applications that stream live news feeds from popular news sources such as Reuters, CNN, Times of India, etc are a great attraction.

Targeted Marketing and Advertisements: Mobile Apps facilitate targeted marketing campaigns as well as advertisements based on user characteristics such as geographical location. For example a navigation app can be configured to display ads of nearby hotels, restaurants, tourist attractions, etc which would be collected on the basis of navigation information from the application.

Revenue Potential: If your app has enough popularity on a global base, then you can offer a paid version with higher quality content and more powerful business tools. People are certain to buy it if they find the free version to be highly user friendly and useful.

So Mobile Application Development India is something a modern day business enterprise cannot ignore in order to stay afloat and above competition. Mobile Application Development India requires technical expertise, innovative solutions, and a clear understanding of what your business needs. Entrust your Mobile Application Development needs to Jacobsons i-solutions. Our trained and dedicated team of mob app developers will work closely with your team to ensure that your business gets the mobile app best suited for your target market.

Visit http://www.jacobsonsi.com/mobile-apps to know more.

The service provider you choose must have the necessary manpower skills as well as infrastructural needs for providing such services to your firm.

They must have reliable service parameters such as performance metrics, employee monitoring tools, speedier service delivery tools and much more.

They must be able to satisfy your customers with excellent service quality without having to involve you or your company’s personal in the process of service delivery.

What else? They should have an experienced team, equally important, they must be able to innovate to provide you with solutions that strengthen and add value to your specific services, helping you achieve your business objectives.

With over 10 years of expertise in providing almost all kinds of outsourcing services to numerous satisfied clients, Jacobsons i-Solutions is a name you can trust for quality outsourcing services. So the next time you plan on hiring an outsourcing company do not search for Outsourcing Services India but visit http://www.jacobsonsi.com/ and we will take care of your outsourcing concerns.

Our strengths lie in both, inbound and outbound services. Be it after sales voice process outsource or pre-sales voice processes, we can be your partner to drive the goals and KPI’s that we together agree to deliver. We enable businesses to do what they do best and we take over the mantle of their pre-sales and after-sales customer experience.
We apply constant change management processes to our key resources which is our people, our technology infrastructure and our service delivery processes.

Talk to us on your voice related business challenges and we will provide you with bundle of solution & service that delivers on quality and timeframes as your business demands!

We apply constant change management processes to our key resources which is our people, our technology infrastructure and our service delivery processes. Talk to us on your data related business challenges and we will provide you with bundle of solution & service that delivers on quality and timeframes as your business demands!